LogoLogo
Enterprise GuideCommunity Edition GuideDeveloper Guide
  • Using The Polarity Enterprise Guide
  • Getting Started
    • How Polarity Works
    • Setting Up Polarity Enterprise Edition
      • Special Considerations for Setting Up Polarity on macOS
    • Frequently Asked Questions
  • WEB SEARCH
    • Polarity Web Search
    • Polarity Chrome Extension V1
  • Using Polarity Enterprise
    • Opening the Polarity Client
    • Recognition Modes
    • Overlay Window
    • Entities and Annotations
    • Channels
    • Integrations
    • Channel and Integration Permissions
    • Explore Page
    • Using Shortcut Keys
    • Report Issues
  • Polarity Settings
    • The Polarity Client Advanced Settings
  • Personal Account Administration
    • My Profile
  • Polarity Administrator Settings
    • Tasks
    • Team Management
    • Server Configuration
Powered by GitBook
On this page
  • macOS Permissions Reference Table
  • Enabling Shortcut Keys on macOS
  • macOS Sonoma (v. 14.x) Shortcut Keys
  • Enabling Real Time Recognition (RTR) on macOS
  • Troubleshooting
  • If Real Time Recognition Still Isn't Working...

Was this helpful?

  1. Getting Started
  2. Setting Up Polarity Enterprise Edition

Special Considerations for Setting Up Polarity on macOS

Due to security features on macOS, a few settings will need to be configured in System Preferences in order for the Polarity Enterprise Client (PolarityX) to function as intended.

macOS Permissions Reference Table

The table below is a quick reference on permissions requirements for Polarity to run with full functionality.

Permission
macOS Ver. ->
Sonoma
Ventura
Earlier

Accessibility

-----

Screen Recording

-----

Input Monitoring

-----

Developer Tools (contingent on circumstances)

-----

For steps to enable these permissions, please see the appropriate section below.

Your Polarity Customer Success team is available to assist and provide support.

Please contact us at CustomerSuccess@Polarity.io for help.


Enabling Shortcut Keys on macOS

Polarity uses system wide shortcut keys that allow users to Annotate or run an On-Demand search. In order to use Polarity shortcut keys you will need to grant Polarity permission from within the macOS Accessibility settings.

To enable the Accessibility setting for Polarity:

  1. Navigate to System Preferences on your macOS

  2. Click on Security & Privacy

  3. Navigate to the Privacy tab

  4. Go to Accessibility and find PolarityX (Figure 1)

  5. Click on the checkbox next to the Polarity Icon

You will need to restart the Client to use shortcut keys in Polarity.

macOS Sonoma (v. 14.x) Shortcut Keys

The macOS Sonoma release (v. 14.x) requires the Input Monitoring permission to enable Polarity to use shortcut keys. The Input Monitoring permission is found in the Privacy & Security menu.

To enable Input Monitoring on macOS Sonoma:

  1. Navigate to the Privacy & Security tab in the macOS System Preferences (Figure 2)

  2. Navigate to Input Monitoring (Figure 2)

  3. In Input Monitoring, click the + button and select the PolarityX application (Figure 3)

You will need to restart the Client to use shortcut keys in Polarity.


Enabling Real Time Recognition (RTR) on macOS

The Screen Recording permission is required for all versions of macOS to provide access to all Real Time Recognition features in Polarity.

To enable Screen Recording:

  1. Navigate to the Privacy tab within System Preferences

  2. Navigate to Screen Recording (Figure 4)

  3. Select the PolarityX application


Troubleshooting

If Real Time Recognition Still Isn't Working...

Security updates made to macOS in the Ventura release (v. 13.x) initially required users to grant an application "developer-level" access to recognize contents on the screen. This update affected multiple software applications besides Polarity, to include antivirus and security packages.

If you have granted the permissions outlined above (and restarted the Client software) but Polarity still isn't recognizing on-screen content, please follow the directions below to enable the Developer Tools permission.

To enable Developer Tools:

  1. Navigate to Privacy and Security under System Preferences

  2. Navigate to Developer Tools (Figure 5)

  3. In Developer Tools, click the + button and select the PolarityX application (Figure 6)

You will need to restart the Client to start running Real Time Recognition in Polarity.

PreviousSetting Up Polarity Enterprise EditionNextFrequently Asked Questions

Last updated 3 years ago

Was this helpful?

Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6